Upgrades to Indiana Welfare System Get Kudos From Feds

Summary

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INDIANAPOLIS - A year after revamping its troubled welfare intake system, Indiana's human services agency is receiving kudos from many critics of the old system for a performance that federal officials say has reduced errors for people seeking food stamps.

The Family and Social Services Administration has received federal approval to expand its "hybrid" welfare intake system to 22 counties in north central and northeastern Indiana starting Feb. 14, and officials buoyed by improvements hope to roll out the system to the rest of the state later this year.

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Extract

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Upgrades to Indiana Welfare System Get Kudos From Feds

Clients say they've seen a change since the state in 2009 scrapped its $1.37 billion contract with IBM Corp. to automate many welfare intake functions less than three years into the 10-yea...

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